Pre-Sale Homes at Woodland Creek
The Woodland Creek sales team is committed to creating a personal and satisfying experience for you and your family.
Our customer service starts at the introduction to Woodland Creek, and continues through during your evaluation process, purchase and post purchase phases.
At our show home and on the project website you will find information on the various house plans, interior finishing schemes, and options that are available at Woodland Creek. Our team is available to answer your questions and explain the unique features and values of a Woodland Creek home.
Your New Home
Based on your specific needs, we can provide you with available options and pricing for various plans and features. We may have a home that meets your needs that is already built or under construction, or we will build one for you.
Woodland Creek offers the opportunity for buyers to make custom modification to plans and finishing enabling the buyer to create a custom home.
Offers are written through licensed real estate agents using standard Victoria Real Estate board forms and an addendum that is specific to the Woodland Creek development.
Once a purchase contract is entered into your specific requests are combined into finalized construction plans.
- Home owners will be invited to visit their home during the construction phase during open house times or by appointment.
- A walk though will be scheduled with our sales team and builder at the rough-in-stage of building your home for a review of Television and internet locations, and to answer any questions.
- Prior to the completion and possession of your new home, there is a New Home Warranty walk through inspection by the buyer and the builder to identify any deficiencies. Any deficiencies are noted and will be corrected.
Built Green™ & Energuide Rated
Your new home is full of green and energy saving features. New homeowners are provided with a package complete with all the information, contact lists, documents, warranties, and manuals for their home.
Home owners are provided an overview of the Built GreenTM features of their new home and are provided the Energuide rating and certification for the home.
New Home Warranty
Woodland Creek homes are built by SC Smith Building Co. Ltd., a HPO (Homeowner Protection Office) registered new home builder. The new home is covered by a new home warranty with National Home Warranty. This includes 2 years of coverage on workmanship, 5 years on water penetration and 10 years on structural. More information about the National Home Warranty is available at http://www.nationalhomewarranty.com
After you have taken possession of your new home, the dedicated sales team and building team at Woodland Creek will be with you every step of the way to assure a seamless transition into your new home. Our dedicated approach to full customer service will continue after the move in, and we will offer timely responses to any questions that arise. Warranty issues will be dealt with quickly, with as little disruption as possible to the enjoyment of your new home.
Customer Satisfaction Assurance – AVID Ratings Canada
To ensure that we are on the ball with our customer service we employ Avid Ratings Canada® to provide research services for three customer satisfaction surveys conducted throughout the home buying experience at Woodland Creek. Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational strategies, employee training, and proprietary solutions to the home building industry throughout North America.
Ensuring a first class customer service experience for our home buyer is extremely important to us. Our partnership with Avid Ratings provides valuable feedback from our customers to ensure continuous improvement in our methods and excellence in our homes and developments.